MISTI customer service representatives are dedicated to ensuring you have a rewarding learning experience. They will help you register for a program, direct you to courses most suitable to your needs, advise you on registration discounts and work to accommodate any special requirements. Contact Customer Service at +44 (0)20 3819 0800, or e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

HOW CAN I CONTACT MIS TRAINING INSTITUTE OFFICES?

MIS Training Institute has offices in the U.K. and U.S.

U.K. OfficesU.S. Offices

MIS Training Institute
Floor 10
30 Crown Place
London EC2A 4EB
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Phone:  +44 (0)203 819 0800

MIS Training Institute
153 Cordaville Road, Suite 200
Southborough, MA  01772-1834
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Phone:  (508) 879-7999 

IS ACCOMMODATION INCLUDED IN THE PRICE?

No, unless otherwise stipulated on the website or course brochure. It is the delegate's responsibility to arrange their own accommodation. MISTI negotiate special accommodation rates at the hotels where the events are held – for more information email This email address is being protected from spambots. You need JavaScript enabled to view it. or call +44 (0) 20 3819 0800.

WHERE WILL THE EVENT BE HELD?

All training course venues are confirmed approximately 3-4 weeks prior to the course start; this ensures the most appropriate room for the size of the class is selected.

WHAT DOES THE COURSE FEE COVER?

Fees cover admission, course materials, lunch and refreshments.

WHEN WILL I RECEIVE MY COURSE/CONFERENCE INFORMATION PACK?

Course/Conference information packs including the details of the venue and course timings will be sent 3-4 weeks prior to an event.

HOW DO I GET TO A PARTICULAR VENUE?

All venue directions including a map will be sent to you with your joining instructions 3-4 weeks prior to an event.

WHAT ARE THE COURSE TIMINGS?

Our training events commence at 09:30 on the first day, with registration from 09:00. On all other days they start at 09:00. Breaks are mid-morning, lunchtime and mid-afternoon and tend to be at the discretion of the trainer. Courses are scheduled to finish at 17:00, but may finish slightly earlier on the last day. This is dependent on the size of the group, the speed at which work is completed and whether there are any travel issues for delegates.

For our conference timings please visit the specific conference page.

WHEN WILL I RECEIVE CONFIRMATION OF MY REGISTRATION?

We will always aim to confirm your registration within 48 hours.

WHAT ARE MISTI’S CANCELLATION POLICIES?

Should you be unable to attend, a substitute may attend the training course at no extra charge. Otherwise the originally registered delegate will be subject to the following refund policy: A full refund is given for cancellations received up to 30 days before the start of the course date. No refunds will be given to cancellations received less than 29 days before the event. For notification of cancellation or postponement received within 29 days of the course the full course fee is payable. You are entitled to transfer to the next programme at an additional fee of £300. All cancellations, postponements or substitutions must be received in writing by email or post by the required date.

NOTE: INVOICES ARE PAYABLE UPON RECEIPT – THIS IS A PREPAID EVENT. You will not be registered on a course without received payment.

Flights and hotel accommodation should only be purchased when our logistics team contact you to confirm the course venue. The attendee is solely responsible for their flight and accommodation arrangements and costs. In the unlikely event MISTI should have to cancel an event it will not be responsible for any costs incurred by attendees. MISTI therefore recommends that clients purchase fully refundable air tickets and accommodation.

WILL I EARN CPE POINTS WHEN ATTENDING MIS TRAINING EVENTS?

All participants are eligible to receive CPE Credits to fulfil professional accreditation requirements.

MIS Training Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.

HOW CAN I PAY?

There are multiple forms ways to make payment:

  • Direct Bank Transfer
  • Debit/credit card payment

Direct bank transfer payments can be made by quoting an invoice and account number. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. for our bank account details. [For all non-GBP payments, please use the relevant FT exchange rate] Debit/credit card payments can be made online or by calling MISTI directly on +44 (0) 20 3819 0800. Please ensure you do not email or fax your credit card information.

You can view more information about ways to save here.

WHAT HAPPENS IF MY PAYMENT ISN'T RECEIVED PRIOR TO A TRAINING EVENT?

Payment is required prior to commencing the course. However, on occasion allowances may be made. If payment is not received within 30 days of the training event our credit control department will pursue legal action.

WHAT INFORMATION IS REQUIRED FOR A VISA LETTER?

VISA letters will only be granted when full payment has been made. Anyone suspected of applying for a training course simply to gain a VISA letter will be reported to their embassy. Should you require a VISA letter, a VISA invitation letter will be provided from MISTI. This states that a delegate is registered to attend a training course. VISA invitation letters will be provided on confirmation of course payment. MIS training has no influence over any embassy and whether a VISA will be granted. Delegates are solely responsible for obtaining a VISA and failure to do so will not make the participant exempt from the cancellation policy. The following information is required for us to process a visa letter:

  • Your full name as it appears on your passport
  • Your date of birth
  • Your passport number
  • Your passport issue date
  • Your passport expiry date

Please also indicate the country from which you are applying.

DO YOU OFFER ANY TRAINING EVENT DISCOUNTS?

Yes please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call +44 (0) 20 8319 0800 for more information.

CAN A DISCOUNT BE APPLIED TO MY REGISTRATION ONLINE?

Yes, please make the relevant selections when registering.

CAN I CLAIM BACK UK VAT?

Yes, overseas business visitors can claim a VAT refund under the European Union (EU) 8th and 13th Directives on all eligible business expenses such as hotel accommodation, training courses, meals, car hire, exhibition costs etc., provided you are not registered for VAT in the UK.